Supporting you every step of the way
From the moment you contact us, you’ll know how much we really care about our customers.Our team will always monitor the progress of your order from start to finish to ensure your items are delivered on time and to your exact specifications.
FAQ's
Our standard lead time is 3-5 days, but we can often deliver a priority order in 24-48 hours, depending on our workload at the time the order is placed.
The minimum order quantity is 1,000 pieces, and the cost will depend on the size, design and how many colours are required. The minimum can sometimes be lowered depending on the product. Simply contact us with more information and we’ll be more than happy to provide you with a bespoke quote.
If we have not traded with you before, we will initially ask you to pay on a pro forma basis. Following a period of trading, subject to the appropriate checks, we can offer a credit account, and the payment terms are 30 days net.
Depending on the order quantity and the complexity of the designs, woven labels and tickets are usually ready and available in roughly 2 weeks from the processing of the order. This lead time really depends on your order and how busy we are, please do contact us at the time of placing your order and we can give you a more precise delivery date.
Yes, we can supply artwork for approval for most items we create. From personalised mailing bags to bespoke swing tickets, we can help. This aspect of our service can be discussed in detail when the products are developed. If artwork is produced and we do not progress to production, there may a small charge.
This can be done, but in some instances the proofs can be expensive to produce, and we would have to charge for this service if the order is of low volume. Depending on the product being ordered, we can supply previous samples to show the end quality. If a proof is definitely needed, then there will be a charge if we do not go to production.
Yes, we would be pleased to arrange a meeting with you. Please contact a member of our sales team to discuss our availability.
Yes, we can supply all products in the locations listed on our website, and we will of course ensure that our products are of consistent quality, regardless of their destination. We would service your requirements from our local office. Call or email us and we will be pleased to discuss your requirements in greater detail.
