If you’ve got a burning question for our team, we’d always encourage you to contact us directly.
But if you’re short on time, or just want to get a general feel for who we are, the products we offer, and how we conduct our business, you’ll find the below FAQs useful.
Operations
How long have you been in business?
Our company was founded in 1990, when our husband-and-wife founders began trading from home with two young kids in tow. Since then, we have grown steadily to become one of the most reputable and established label and packaging suppliers in the country. Click here to learn more about the origins of Hallmark Labels.
Where are you based?
Our headquarters is in Loughton, Essex. We’re within easy reach of London and the M25, so we have fast transport links to most locations in the UK mainland.
Can I visit your head office?
We welcome customers to visit our office and factory so they can take a look at our facilities and learn more about how we work. Just give us a ring to arrange your appointment.
Do you have an international reach?
Around 20 years ago, we began establishing relationships with suppliers in many far-flung corners of the world, and we still have close links with these contacts today. We are a truly global business with franchise partnerships in Turkey, Pakistan, India, Sri Lanka, and Singapore, which enables us to keep our prices and our offering competitive and provide our products to as many customers as possible, as quickly as possible.
What makes you different to other label suppliers in the UK?
Though we’re proud of our growth, we’ve also been careful to ensure we still deliver an exceptional service that’s built on a real desire to see our customers succeed. Here’s what we can offer you (and why we’re different to many of our rivals).
What kinds of brands do you work with?
We’ve collaborated with many household names, which is testament to the quality of the products we can provide – but our services can also be tailored to suit smaller, more boutique brands, including fashion and FMCG start-ups.
How do you work?
From assigning you your own dedicated account manager to ensuring robust quality control procedures are in place throughout production, there are several stages to our internal processes. You can learn more about how we work here.
What capabilities do you have onsite?
We’ve invested heavily in our equipment, and we’re always looking for ways to expand on our facilities. For example, we recently acquired a brand new machine that speeds up production for our branded shipping boxes and ensures we don’t need to charge our customers plate or cutter fees. Our cut/folded cotton label printer makes it easy for us to produce these items efficiently. And a little while ago, we also added two small extensions to our premises in order to build a product sampling showroom and create more floor space for larger machinery.
What are the minimum order quantities (MOQs) on your products?
It depends on the product. However, we purposely offer low MOQs on many of our product portfolio, because we want to make sure our services remain accessible to companies at every stage of their journey. In fact, we even introduced no MOQs on our bespoke paper mailing bags, Kraft carrier bags, die cut shipping boxes and mailing boxes, making it easy for brands on limited budgets to test new designs or save money on shorter-term campaigns. Click on each product page for more information.
Do you offer fast turnarounds on labels and packaging?
Yes! Many of our products can be printed and packaged up in 48 hours (in some cases, 24 hours). See our product pages for more details or contact our sales team regarding our availability.
How quickly can you ship my items?
As above, we can often get your items to you in a matter of days rather than weeks. You’ll need to speak to a member of staff to see what’s possible.
Do you have an online ordering system?
We do operate an online ordering portal for retail groups. If you’re eligible for an account, we’ll provide you with a unique username and password, and you’ll be able to manage many of your ordering requirements straight from our website.
When should I place my Christmas orders?
It’s a great question – and the answer is, sooner than you think! We often advise our customers to speak to us about their seasonal labelling and merchandising requirements in the summer, way ahead of our busiest period, which runs from October to December. For tips on how to prepare your packaging for the Christmas rush – and make sure you get what you need, when you need it – click here.
How else can I contact you?
You can reach us by phone on 0208 532 0620, email us on sales@hallmarklabels.com, or leave your details with us via our online contact form. You can also arrange to visit our headquarters in Essex; just drop us a message with your preferred date and time, and we’ll do our best to accommodate you.
Products
Can you help me work out which printed products are the best fit for my needs?
Yes – this is where we really come into our own. With 35 years’ experience in designing and supplying labels and printed packaging, we know what works, and what doesn’t. We’ll happily talk you through the products, finishes and extras we can offer you, so you can settle on the right combination for your campaign.
Do you offer an in-house design service?
Yes, we can design your labels or printed packaging for you for an additional fee.
Which label fold is right for my garment or accessory?
This will very much depend on the size, shape and purpose of the item. We’ve put together a comprehensive guide to different label folds and their uses.
What do I need to include on my wash care labels?
There are certain pieces of information that need to be present on every label in order to deliver the experience your customers expect – including washing and care instructions. Here’s everything you need to know about wash care labels, plus an additional guide to the most common washing symbols.
How do I choose the right print finish for my products?
Foiling, embossing, debossing, laminating, clear coating, spot UV-ing – what do all these terms mean, and what are the benefits of each finish for certain types of products? Well, start by reading our guide to choosing the right print finish, then speak to us for the pros and cons of each for the product you’re planning to create.
Do you offer any products to help reduce thefts and fake returns?
We know our customers are facing loss prevention challenges, which is why we’ve introduced a series of anti-theft products into our range that can still be branded for continuity. Our anti-return ribbons are popular; if you’re wondering whether they’re a worthwhile investment for your business, you can learn more about how they can help to combat return fraud here. You might also find these tips helpful.
Sustainability
Are you FSC certified?
We are proud to be an FSC certified company, which means our paper-based products come from responsibly managed forests. By holding this accreditation, we’re doing our bit to slow down deforestation and promote more sustainable approaches to production.
Do you offer sustainable alternatives to popular printed products?
Absolutely. This is something we have prioritised in recent years, as we know that consumer demand for sustainable solutions is increasing, and our own customers are striving to meet their own green targets. Chat with us about what’s available, or check out these guilt-free packaging ideas, all of which can be supplied by the team here at Hallmark.
Are there any green initiatives that I need to be aware of?
New legislation is being introduced all the time – and rightly so. You might want to get to grips with what’s in store for the EU Packaging and Packaging Waste Regulation (PPWR), which, by the time it comes into play in 2030, will ban certain single-use packaging formats. See how this might affect your packaging strategy.
